If there’s one thing we learn and understand, that would be fulfilling our customers’ needs. Solid years in the industry have taught us what is important to our customers. Three things that matter to them: cost, peace of mind, and security of their personal data.
1. While there are many different policy rates being offered to brokers and insurers around the world, it’s important that whoever you consult with on your insurance understands your situation and your specific needs. A broker can help you on this as they are professionally trained to identify your risks and tailor a policy that best suits you.
Conversely, going directly to an insurer can offer you a solution, but it’s entirely up to you to determine if that could suit your insurance needs. The last thing you want is to engage with an insurer through a call centre that may not be accredited to provide you with professional advice.
2. Engaging with an insurance broker means you have direct contact with your dedicated broker who is able to revert on your queries conveniently by call or email. However, if you were to go through an insurer, there are high chances that you may speak to someone different each time you reach out to them. There is no guarantee you will be following up with the same person regarding your business insurance.
3. Imagine if an accident happens and you need to make an immediate claim, you could easily refer to the same broker that has been assisting you since inception of your insurance policy. You can rest assured that the security of your personal data is highly secured and protected, knowing that it’s the same broker you’re speaking to as trust has been established.
Your insurance broker will be there to help and manage your claim process efficiently instead of going through an insurer who might not be able to assist you in the same manner. You might end up liaising with a different person who might not know your full details when you need to make a claim which could eventually slow down your claim process.
4. A professional broker is an expert in reviewing various policies available in the market and comparing quotes and will recommend a policy that best suits you. However, the process of comparing products or quotes between insurers can take up a lot of time. Insurers will require a lot more time to understand the policy before recommending the right one to you.
In summary, using an insurance broker means you don’t need to understand the intricacies of insurance, the broker does for you. Also, a broker can look after multiple policies for you (ideal for businesses), and at the end of the day, a professional broker will do all the work for you, so you can get on with doing what you do best.
At East West Insurance Brokers, our aim is to keep your business safe, secure, and protected. Learn how you can protect your business against financial losses. Our team of experienced brokers can provide you with tailored solutions depending on the type of business you’re in and help you identify the risks you may potentially face as a business owner. Talk to us today to learn more.
P: 1800 809 132
*Please note all insurance policies have exclusions. Please refer to the Product Disclosure Statement or Policy Wording before deciding whether the insurance policy meets your needs.