Claims happen as much as we hope you never have to experience a loss.

At East West Insurance Brokers, we endeavour to deliver a proactive, professional, and prompt claim service. We are committed to deliver personalised service that will keep you updated on the progress of your claim.

Our team of dedicated professionals offer support and assistance in managing a claim. We aim to assist in reducing the stress created by an adverse event and we will coordinate communication between the insurer and other various parties from assessors to repairers, to claims investigation specialists.

Our team will guide and assist you through this process to make it as seamless and hassle-free as possible. We are here to work with you and on your behalf with the insurer to achieve the best possible outcome for your claim.

If you are in any doubt as to whether an incident is notifiable, contact your dedicated broker for further advice.

To lodge a claim, call 1800 809 132 or fill in the form here and our claims team will be in touch with you as soon as possible.

In an emergency after hours, please call 1800 809 132 and your Account Executive will be alerted.

P: 1800 809 132

*Please note all insurance policies have exclusions. Please refer to the Product Disclosure Statement or Policy Wording before deciding whether the insurance policy meets your needs.

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