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Claims

At East West Insurance Brokers we pride ourselves on our claims service. We endeavour to deliver a pro-active, professional and prompt service.

Claims happen and as much as we hope you never have to experience a loss, at East West Insurance Brokers we are devoted to helping you attain the best result possible. Our brokers pride themselves on our claims service and understand that the claim you make may be urgent or sensitive. We endeavour to deliver a proactive, professional and prompt service and are committed to delivering personalised service that will keep you fully updated on the progress of your claim.

Our team of dedicated claims professionals offer support and assistance in managing a claim, right from the moment you notify us of a claim to completion, in a manner that delivers the best possible outcome. Our aim is to assist you to reduce the stress created by an adverse event and we will coordinate communication between the insurer and other various parties from assessors to repairers, to claims investigation specialists.

Given Australia’s ever-changing climatic conditions and seasonal weather events, our brokers aim to ensure that timely claim settlement can be achieved. We understand that accidents happen and the process involved with making an insurance claim can be stressful and challenging. Our dedicated claims team will guide and assist you through this process to make it as seamless and hassle-free as possible. We are here to work with you and on your behalf with the insurer to achieve the best possible outcome for your claim.

When you make a claim, you will need to provide enough proof of your financial loss under the policy. This may include proof of ownership of claimed items, police or medical reports and receipts or invoices.

If you believe that an error or certain action is likely to evolve into a claim, it is important to notify your East West Insurance broker immediately. We will represent your interests and will attempt to guide and support you through the whole claims process. If you are in any doubt as to whether an incident is notifiable, contact your dedicated broker for further advice.

To lodge a claim, call 1800 809 132 or fill in the form below and our claims team will be in touch with you as soon as possible.

In an emergency after hours, please call 1800 809 132 and your Account Executive will be alerted.

Claim Form

  • Enter the letters into the box above