Please read these notices carefully

Information Collection under the Privacy Act 1988 and amendments (the Act)

We are committed to the protection of your privacy. We may collect personal information about you, which enables us to provide our services to you for the protection of your livelihood and assets. We may offer you additional services to complement your general insurance program.

If you elect not to provide the information requested, we may be unable to provide you with our services; your application for insurance may be declined; or you may prejudice your insurance cover under the Insurance Contracts Act 1984, the Marine Insurance Act 1909, or at common law.

In order to provide our services to you, we will need to disclose your personal information to various third parties including (but not limited to) insurers, reinsurers, insurance intermediaries, financial service providers, premium funding companies and banks, insurance property valuers, insurance claims adjusters and repairers.

You agree to us handling your personal information as outlined in this “Important Information” when you provide your personal information as requested. Similarly if you provide us with personal information about other individuals, ensure those individuals know about this “Important Information” and obtain their consent on health, criminal or sensitive information.

You have the right to request access to, and correct, any of your personal information that we retain subject to the Act. To enable us to maintain correct records, please inform us of any changes as they occur.

Our Privacy Statement will be made available to you on request. For further information contact your EWIB advisor or our Privacy Officer.

Your Duty of Disclosure
Before you enter into a contract of general insurance with an insurer, you have a duty under the Insurance Contracts Act 1984 to disclose to the insurer every matter that you know or could reasonably be expected to know, is relevant to the insurer’s decision whether to accept the risk of insurance, and if so, on what terms. The same duty arises on renewal, extension, variation or reinstatement of the contract. Disclosure of matters such as cancellation or premium increase by insurer/s, past claims, physical risk, criminal convictions and insolvency will be especially important. However, disclosure is not limited to these matters, nor limited to the questions asked, nor limited to the named insured and therefore full disclosure including past business or private insurance is required.

If you fail to comply with your duty of disclosure, even innocently, the insurer may be entitled to reduce its liability in respect of a claim or may cancel the contract. If your non-disclosure is fraudulent, the insurer may also have the option of avoiding the contract from inception.

Average Clause - Underinsurance
Personal Insurance e.g. home and contents policies, and Business Insurance e.g. fire, business interruption, industrial special risks policies often contain an Average Clause. Such clauses enable the insurer to reduce your claim settlement in proportion to the amount of any underinsurance. Therefore, you should always insure for full value which may be replacement, indemnity or market value depending on the cover arranged.

Cooling off Period for Retail Clients (as defined in the Corporations Act 2001)
You may be entitled to a minimum 14 day cooling-off period during which you may return the insurance policy and receive a refund of the premium paid subject to the Corporations Act and the terms and conditions of the policy. Please read and check your policy and schedule carefully to ensure that cover meets with your requirements. If the cover does not satisfy your needs, please contact us urgently to request cancellation within the cooling-off period.

Change of your Risk and Change of your Circumstances
Advise us immediately of any changes to the risk covered or your circumstances. Some examples of such changes are: change of location, risk, activity, insured names, values to be insured, fire or burglary protection.

Insured Name and Interests of Other Parties
Always ensure you advise us of every interested entity so that each can be properly advised to the insurer and noted as insured and/or for their respective rights and interests. Most policies will exclude indemnity to parties unless their interest is noted on the policy.

Difficulties with our Service
We provide our services in compliance with the General Insurance Brokers’ Code of Practice and subscribe to the Insurance Brokers Dispute Limited, which is a free consumer service. If you are dissatisfied with our services, please do not hesitate to contact your EWIB adviser or our Complaints Manager.

Refunds and Reservation of Remuneration
We reserve the right to retain all brokerage and fees in the event of any refund premium being allowed by the insurer for any policy transaction.

Flood Exclusion
We wish to advise you that any Damage caused to your property caused by flood is excluded unless advised otherwise.

Confirmation of Policy Transaction
Any transaction under your policy, e.g. a renewal or endorsement, can be confirmed by us on your request. If necessary, we will obtain information you require from the insurer.

Hold Harmless Clauses, Indemnities, Waivers of Subrogation Rights
If you make any agreement that could prevent your insurer from recovering any loss from a third party to a claim, you may prejudice your rights to that claim. Therefore, you must seek prior agreement from your insurer in regard to such clauses or agreements.

If you require any further explanation or clarification of any of the above important information, please contact us immediately.